
Dear Valued Customers,
Please be informed of important changes to our shipping and customs policies taking effect May 27, 2025, at 00:00 PST.
👉Shipping Policy & Track Your Order
📦 Customs Duty Responsibility
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Customer-Paid Duties:
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All customs duties, import taxes, and related fees will now be the recipient's responsibility.
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We cannot be held liable for packages that are:
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Destroyed by customs due to unpaid duties
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Returned due to failed clearance
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Abandoned by recipients
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Declared Value Adjustment:
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To help reduce your tax burden, we'll declare values within compliant ranges (final charges determined by local customs).
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🚛 Shipping Methods & Requirements
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Duty-Paid Option (Recommended):
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Yanwen International Mail:
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All taxes prepaid by GMKTec
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Available for standard products under 3kg
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Duty-Unpaid Options:
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DHL/FedEx:
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Mandatory for:
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Customers requesting express shipping
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Heavy items (single unit >3kg, e.g., EVO-X1, EVO-X2, AD-GP1)
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DHL / FedEx Priority Shipping Countries (self-clearance required):
Europe Americas Asia-Pacific Africa/Middle East Cyprus Brazil Israel Angola Czech Republic Chile Armenia Morocco Denmark Colombia Azerbaijan Rwanda Switzerland Peru Bangladesh Tanzania Estonia Costa Rica Brunei Egypt Greece Guatemala Georgia Ethiopia Croatia Trinidad & Tobago Indonesia Kenya Hungary Argentina India Nigeria Ireland Paraguay Cambodia Other Regions Lithuania Caribbean Islands South Korea British Virgin Islands Luxembourg Cayman Islands Sri Lanka Anguilla Malta Montserrat Maldives Bermuda Portugal St. Kitts & Nevis Philippines Guadeloupe Romania El Salvador Qatar Réunion Slovenia Turkey
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Recipient must:
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Cooperate with customs clearance
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Pay all applicable fees
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Risk of forfeiture if duties are unpaid
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❌ Order Cancellation & Returns
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Cancellations:
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Only possible in "Pending Shipment" status
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Cannot be intercepted after dispatch
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Returns Process:
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Step 1: Accept delivery
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Step 2: Contact support for return instructions
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Refunds issued after verified return to our warehouse
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NO REFUNDS for:
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Destroyed/abandoned packages
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Refused deliveries
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🔍 Duty Estimation Tools
Check potential fees before ordering:
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USA: US Duty Estimator
📧 Contact Our Support Team:
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Email: service@gmktec.com
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Hours: Mon-Fri 9:00-18:00 PST
💡 Pro Tips:
✅ Choose Yanwen Mail for hassle-free, tax-included shipping
⚠️ DHL/FedEx ONLY if recipient can pay duties
🔔 Double-check recipient details to avoid delivery issues