Ordering & Shipping
Can I redirect my order to a different address if it has already shipped?
Can I redirect my order to a different address if it has already shipped?
Sorry, we can only provide shipping to the original destination specified in the order details.
Do I need to pay customs or import charges for my order?
Do I need to pay customs or import charges for my order?
In most instances, we already pay customs fees. If you encounter a situation where you are asked to pay additional fees, we strongly advise that you appeal the dues with your region’s import bureau. If you have already paid, please keep the invoice or evidence of payment and contact GMK’s customer support as soon as possible.
What should I do if I receive the wrong items or if any of my ordered items are missing?
What should I do if I receive the wrong items or if any of my ordered items are missing?
If there’s an issue with your order contents (whether wrong or missing items), please get in touch with GMK’s customer support ASAP with photo evidence to back up your claim, and we will process it at the earliest.
What should I do if my tracking has not been updated for an extended period?
What should I do if my tracking has not been updated for an extended period?
If you’ve been checking the tracking system for over 15 days without any updates, please contact us via www.gmktec.com/pages/track-order
What should I do if my parcel was damaged upon delivery?
What should I do if my parcel was damaged upon delivery?
If the damage to the parcel affected the contents inside, please take adequate photo evidence and send it to us at the earliest.
How do I track my order?
How do I track my order?
You can track your order via https://www.gmktec.com/apps/order-tracking
Where will the order shipped from?
Where will the order shipped from?
Depending on your location and the availability of the item, your products may be shipped from US, JP, China or other regions around the world.
When will I receive my order?
When will I receive my order?
Please refer tohttps://www.gmktec.com/pages/shipping-policy-track-your-order.
What shipping methods do you offer?
What shipping methods do you offer?
Currently, we use 2 shipping methods to fulfill our global orders shipped from China, and are in the process of adding other shipping services and logistics partners to speed up the average global delivery times. See details here:https://www.gmktec.com/pages/shipping-policy-track-your-order
What should I do if my parcel is lost?
What should I do if my parcel is lost?
In a situation where you have not received your order when the online tracking shows Time of Delivery, please contact us and send us your order number along with your concerns.
How do I cancel my order?
How do I cancel my order?
You can cancel your order only before it has been processed for shipping, please contact us at the earliest to notify us of the reasons for cancellation; if your order has already been shipped, I'm afraid there's nothing that can be done at the moment, pls contact us for the return when you receive the package, we will arrange the return accordingly.
Can GMKtec take care of the VAT?
Can GMKtec take care of the VAT?
For EU countries, some products are shipped from our Germany warehouse.
If an item is out of stock in the Germany warehouse, it will be shipped from China instead.
For shipments from China, customs clearance and VAT payment will be handled by the recipient. To help reduce your tax burden, we will declare a value of USD 79.99 for customs purposes.
Based on this declared value, the estimated VAT and import taxes are approximately €30–40, depending on the local customs authority.
Can GMKtec take care of the VAT in the UK?
Can GMKtec take care of the VAT in the UK?
However, we won't be able to pay the tax for UK orders, but we will declare a much lower value (around $20-$30) to help lower the tax, hope that helps.
Shipment to Taiwan
Shipment to Taiwan
Taiwan Customs now has stricter requirements for ezway’s real-name authentication. All goods must provide the correct Chinese recipient’s name and phone number, and the relevant information must be consistent with the customs system.
And we need your ID number/tax number for the shipment, it's 10 digits in total, and the first one starts with an English letter.
South African ID number is required for your order's shipment
South African ID number is required for your order's shipment
Following a notification from South African Customs, goods sent to South Africa are required to provide the recipient ID (which can be understood as the South African ID number) during the customs clearance process. The recipient ID is a 13-digit pure number to facilitate the smooth customs clearance of the goods.
Shipment to Korea
Shipment to Korea
Pls provide us with your ID/customs tax/CPF/CNPJ number （P+12 digital numbers）, which is associated with your Korean name and your phone number.
Shipment to Greece
Shipment to Greece
The shipment to Greece takes around 30-45 days to arrive, which is slower than in other EU countries. Therefore, the tracking will also be updated slowly.
Pls wait in patience, thanks for your understanding.
Regular delivery time
Regular delivery time
For shipment to the mainstream EU countries, it's around 5-8 days, for the US, CA, AU, NZ, and other countries, it takes about 7-15 days.
Norway
Norway
The shipping company we work with right now can't provide a good service to Norway, and we hate to see customers from Norway have a less pleasant shopping experience, can I suggest you check out our products on AliExpress? Hopefully, they will be able to deliver the service.
Payment & Security
What payment methods do you accept?
What payment methods do you accept?
For now, we accept PayPal, as well as Visa, MasterCard, and American Express credit cards. If you don’t have access to any of the above and want to set up a PayPal account, you can easily set one up within a minute for your country of residence by looking up https://www.paypal.com/us/webapps/mpp/country-worldwide It’s way easier than it looks!
What do I do when my online transaction fails?
What do I do when my online transaction fails?
Although this is a very rare situation, you can refresh the page and try to pay again; in any event, if your account is accidentally credited twice, you can easily reach out to the team and they will refund the duplicate order payment via the original payment method. If you continue to have transaction problems, please contact us with the error message details.
Can I use my credit card to make a payment?
Can I use my credit card to make a payment?
Yes, you can! We accept Visa, MasterCard, and American Express credit cards.
What should I do if I get a payment error?
What should I do if I get a payment error?
Please contact us immediately through our customer care channels.
Can I use my credit card to make a payment?
Can I use my credit card to make a payment?
Yes, you can! We accept Visa, MasterCard, and American Express credit cards.
Does GMKtec collect and store my payment details?
Does GMKtec collect and store my payment details?
We do not collect or store any of your payment details. Since all payments and payment processes are handled directly by PayPal, an internationally-renowned payment service, we have zero access to your personal payment information. Once you reach the final stage of the checkout process, you will be taken directly to PayPal.
Warranty & Repair
I’m due for a refund, how long until I receive it?
I’m due for a refund, how long until I receive it?
All refunds are processed within 7-10 days as the processing will take time.
Do I need to pay for the shipping fee when returning a product for repair or replacement?
Do I need to pay for the shipping fee when returning a product for repair or replacement?
If you need to return a product for repair or replacement (as covered by the limited product warranty), please ensure you pay the exact postage amount, failing which your package will either be rejected or sent back to you; GMK is not responsible for unpaid packages upon their arrival.
My device is malfunctioning; how do I get it repaired?
My device is malfunctioning; how do I get it repaired?
Please contact us through our customer care channels with details about the issue and photos/videos of the malfunction.
What should I do if I receive a broken product?
What should I do if I receive a broken product?
First, we’d like to apologize for the disappointment and inconvenience. To get a product replacement, we encourage you to send 1. Clear and adequate photographic proof of the damage and the parcel 2. Send the pictures along with your order number to service@gmktec.com at the earliest Once we receive your information, our agents will conduct all further processes on your behalf on a priority basis.
What's the process for return and replacement?
What's the process for return and replacement?
If you are not satisfied with your products for any reason, you may request a return within 60 calendar days of the date of the order’s dispatch. To do so, please submit a claim requesting a replacement. Once your package has been received and verified against the warranty, we will issue a full refund or a replacement for the eligible products. Please note that all accessories must be new and unopened to be eligible for refunds. To qualify for a replacement or refund, devices must be unused and, if possible, with the original sealed packaging intact. Accessories must be sealed in their original packaging. If an accessory is returned without cause, GMKtec reserves the right to deduct the shipping fee from the refund amount.
