Warranty & Returns & Refund
- PRODUCT WARRANTY
(1) repair the product at no charge, using new or refurbished replacement parts or,
(2)replace the product with a new or refurbished product.
In the event of a defect, to the extent permitted by law, these are your sole and exclusive remedies. Shipping and handling charges may apply except where prohibited by applicable law. This Limited Warranty is valid only in the jurisdictions where the products are sold by authorized Marketplace sellers and is valid to the extent permitted by the applicable laws of such jurisdictions. Any replacement hardware product or parts will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer, or for any additional period of time that may be applicable in your jurisdiction.
- HOW TO OBTAIN WARRANTY SERVICE
- CONTACT GMK
- EXCLUSIONS AND LIMITATIONS
- (a) Damage due to acts of nature, for example, lightning strikes, tornadoes and the like;
- (b) Negligence, human-factor damage, tear down and try to repair the device without contacting our support center;
- (c) Commercial use;
- (d) Modifications to any part of the Product;
- (e) Damage caused by use of non-GMK products;
- (f) Damage caused by accident, abuse, misuse, flood, fire, earthquake, or other external causes;
- (g) Damage caused by operating the Product outside the permitted or intended uses described by GMK or with improper voltage or power supply;
- or (h) Damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of GMK.
- IMPLIED WARRANTIES
- LIMITATION OF DAMAGES
Return Policy & Instructions
Hassle-free 7-Day Return Policy
We offer a hassle-free 7-Day Return Policy. You have 7 days to return an item from the date that you received it. (confirmed by Shipping Tracking record), subject to the
If your original item included free items, accessories like the sleeve case, carry bag, chargers and etc., since these products doesn't contain re-sell value, thus the retail value of any free items will be deducted from your reimbursement total.
You may initiate a return or exchange online, by email, or via Live Chat.
You may contact us by email ([email protected]) or via Live Chat.
Place your item back into the original manufacturer's packaging. Then place it and your invoice into an outer shipping box. Be sure to pack it properly so your item won't get damaged.
Securely affix your return label to the outside of the shipping package. Return shipping fees are the responsibility of the customer. We recommend you ship via an insured shipping service with a valid tracking number that can be tracked throughout the entire process. We cannot be held responsible for lost packages.
Please read the conditions below. If all conditions are not met, GMK reserves the right to refuse the return or to charge a minimum 15% restocking fee. All returned items must be in new condition, in their original unaltered box (including an intact UPC code) and must include all packing material, blank warranty cards, manuals, accompanying free items and accessories. The retail value of any free items you keep will be deducted from your reimbursement total. GMK can only refund the original purchase price. Shipping and handling fees are nonrefundable.
- Electronic software downloads
- Any devices built or modified by GMK to customer specifications
- Select special-order merchandise, or any item indicated on the website as nonreturnable
- Underwater equipment that has been submerged
Defective or Damaged Items
Defective items may be repaired, exchanged, or refunded at our discretion for the same model or manufacturer's equivalent model.
Please allow 3-5 business days for mail-in exchanges to be processed.
In most cases, we will issue your refund in the same way you made the original purchase. Please note: we can only refund the original purchase price. Shipping and handling fees are non-refundable. (NOTE: This doesn't include the cases where customers bought our devices knowing the fact that there's no compatibility)
Return Policy After 7 Days Of Receiving
We offer free shipping, when you return, a certain amount of $35 shipping cost will be deducted when we handle your refund.
GMK is not responsible for personal data or items left in returned merchandise. GMK is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only. Also, claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.