Shipping Policy & Track Your Order
Delivery & Tracking
Please track your order with the tracking number on the website: https://www.17track.net/en
To ensure your satisfaction: should the shipment tracking show no updates for 30 consecutive days, you are entitled to a 100% refund of your payment.
According to our shipping policy, if the carrier’s tracking system shows no activity (e.g., scans, location changes) for over 30 days from the last update, we will automatically process a full refund to your original payment method within 3 business days.
No action is needed from your side – we will proactively monitor and initiate the refund process.
Exclusions: Delays caused by force majeure (e.g., natural disasters, customs holds) will be evaluated on a case-by-case basis.
Shipping Policy
1. Order Processing Time
All orders will be processed within 1–3 business days (Monday–Friday, excluding holidays).
Some items may require additional preparation time. We will notify you immediately about any delay and offer the option to cancel for a full refund.
The estimated shipping time does not include the processing time.
2. Shipping Fees & Free Shipping Conditions
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Free standard shipping is available for most countries and regions for orders placed on our official store.
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Express shipping (DHL / FedEx / UPS) is available at checkout for an additional fee.
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For remote areas, an additional surcharge of US$40 may apply.
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Taxes and duties may apply depending on your country’s import policy.
3. Shipping Methods
Standard Shipping: Free for most countries. Includes tracking and confirmation of delivery.
Express Shipping: DHL / FedEx / UPS (tax and duties may apply). The estimated delivery time is usually 3–7 business days depending on destination. Tracking details will be sent by email once available.
Please note: For remote areas, additional charges may apply.
4. Shipping Regions & Estimated Delivery Time
America
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United States: 1–2 weeks, average 6–10 days;
(If shipped from the US warehouse: 3–5 days based on stock availability) -
Canada: 1–2 weeks, average 8–10 days
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Brazil, Mexico: 2–3 weeks
Europe
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France, Germany, United Kingdom, Italy, Netherlands, Spain, Austria, Hungary, Portugal, Poland, Switzerland, Belgium, Denmark, Luxembourg, Sweden, Croatia, Czech Republic, Finland, Norway, Bulgaria, Lithuania, Ukraine, Romania, Slovakia, Slovenia, Turkey, Cyprus, Latvia, Malta:
1–2 weeks, average 5–8 days -
Greece: 20–45 days
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Ireland: Delivery time may be extended due to strict customs inspection policies.
Asia
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Japan / South Korea / Taiwan / Singapore / Thailand: 3–10 days, average 5 days
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Hong Kong: 1–2 days via SF Express
Oceania
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Australia / New Zealand: 1–2 weeks, average 8 days
Middle East
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Israel: 1–2 weeks, average 8 days
Africa
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Saudi Arabia / South Africa: 1–2 weeks, average 7 days
5. Shipping Notes & Responsibilities
Please check your shipping information carefully before submitting your order.
If a package fails to be delivered due to incorrect or incomplete shipping details, the customer will bear full responsibility for any additional cost or loss.
To speed up shipment, orders with a US or JP address choosing a US/JP power plug will be fulfilled from the US/JP warehouse whenever possible.
If shipped from local warehouses, the delivery time is usually 1–3 days; delays may occur due to stock or logistics conditions.
6. Customs, Taxes, and Duties
Please note that import taxes or duties may apply depending on your country’s regulations.
We usually declare items at a lower value to help reduce potential taxes.
However, the final responsibility for any customs duties lies with the buyer.
7. Order Confirmation & Tracking
After placing your order, you will receive:
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An Order Confirmation Email immediately after checkout.
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A Shipping Notification Email with tracking information once your order is dispatched.
Please allow up to 24 business hours for your tracking number to become active online (in some cases up to 3 business days).
8. Payment
Our store supports US Dollars (USD) as the only billing currency.
Prices displayed in other currencies are for reference only. The final price at checkout will be converted based on the real-time USD exchange rate.
9. Returns & Cancellations
Once the product has been shipped, the order cannot be canceled unless the customer agrees to pay for the cost of return shipping.
If customs clearance is required, please cooperate with local authorities promptly.
If the customer fails to complete customs clearance in time, resulting in return or destruction of goods, GMKtec will not be responsible for any related costs.
10. Contact Us
For any questions regarding shipping, delivery, or customs, please contact our customer support:
📧 Email: service@gmktec.com
Important Legal Notes
As of July 1, 2021, the EU has removed the VAT exemption for small consignments under EUR 22.
All goods imported into the EU are now subject to VAT.
More details: