Dear Customer,
To provide you with a more reliable service and reduce delivery issues, we’ve recently upgraded our logistics partner. Your order will now ship via air freight for the first leg and be delivered by FedEx/DHL in the final stage.
Please note that during the air freight stage (from our China warehouse to U.S. customs), tracking updates may not appear. Once your package is handed over to FedEx/DHL in the U.S., you will be able to see full tracking details.
Our IT team is currently working on integrating the first-leg tracking into 17TRACK, and we expect this improvement to go live in early September.
We truly apologize for any inconvenience this temporary gap may cause. Please rest assured:
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Your package will be carefully arranged and shipped out as soon as possible.
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We will closely monitor every shipment until it is safely delivered.
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Our customer service team is always here to support you if you have any questions.
Thank you for your patience and trust. We are committed to ensuring your order reaches you smoothly.
Warm regards,
GMKtec Team
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👉 Update Aug. 20th: For U.S. orders, the tracking number has been marked as WE**. You can check the logistics status directly on the 17TRACK website.
We truly apologize for any inconvenience this temporary gap may cause. Please rest assured:
-
Your package will be carefully arranged and shipped out as soon as possible.
-
We will closely monitor every shipment until it is safely delivered.
-
Our customer service team is always here to support you if you have any questions.
Thank you for your patience and trust. We are committed to ensuring your order reaches you smoothly.
Warm regards,
GMKtec Team
